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Comcast cuts truck rolls with open source AI system

[This article originally appeared in our sister publication, Faultline Online Reporter, which is focused on the video industry.] Comcast claims to have saved tens of millions of dollars of truck roll expenses, by using a machine learning program that can predict with 90% accuracy whether or not it will need to send a technician to a customer’s home to fix connectivity problems. Every operator would love to reduce truck rolls. Estimates of the average costs vary, but tend to be somewhere between $50 and $100 per visit. Even if a company is using the most efficient vehicles possible, those costs are increasing as fuel and labor costs rise. All service operators are well aware that they end up dispatching technicians…

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