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US survey finds OTT video satisfying; billing mistakes not so much

JD Power does a TV satisfaction survey every year and that’s the main focus of the study once again this year. It does not reveal who sponsors the survey or who buys into it, but we suspect it’s done on a kind of “multi-client” study basis and that the money for this report comes from US pay TV providers. How do we know that? Because this year, while acknowledging the success of OTT video services, and their rising satisfaction levels, the survey continuously reminds us that consumers are spending nearly an hour more a week watching regularly scheduled television programming than they did two years ago. Because we all know this idea to be “untrue,” and something which most of…

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