Bracing for rather a lot of snow, iWedia CEO Hans-Juergen Desor dialed in from the Black Forest, to walk us through the past year – in which the Swiss software specialist celebrated its tenth anniversary. The lack of travel has been problematic, with iWedia only having a two-month window to have face-to-face customer meetings. Despite this, iWedia has retained nearly all its existing customers, while growing its overall count. In other words, it lost a couple and gained a few more, which is just business. Tier 2 and 3 operators have been key targets for iWedia, over the past year. iWedia’s white-label UI offering has helped here, as many operators are now exploring retail channels, said Desor. The pitch is…