We have seen customer satisfaction surveys in pay TV before and Comcast’s recent efforts in this area have been talked up hugely, but the latest American Customer Satisfaction Index (ACSI) still puts Comcast in second to last place in the US. While the ACSI talks mostly about how Pay TV has fallen across the board in the level of satisfaction scores awarded, compared to say smartphones and wireless networks, we want to ask how the Comcast message that it will change it spots in customer care has just not come through as yet. Comcast management has consistently talked about investing 100s of Millions of dollars on customer care and how this has worked because Comcast has been the most resistant…