At MWC, Singtel Singapore CEO Ng Tian Chong and the co-founder of agentic AI start-up Sierra, Bret Taylor discussed how the Singaporean telco is using AI agents to improve customer service. The conversation promised to provide examples of how AI can be used for growth, rather than just for cost reduction, but there was little proof in the pudding. Tian Chong opened with a description of how Singtel has been restructuring into an “AI-native” company. “The journey started with understanding of what it took to be an AI native company. There were a couple of ingredients that we needed to make this successful. The first one was a vision that had the AI at the center of the strategy,” he…