Speaking at a recent conference, TM Forum CTO George Glass gave a measured description of how to incorporate AI in telco operations – giving the audience a taste of the efficiencies and cost savings and also of the risks involved. He emphasized the importance of proper AI integration and warned of the risks of unfiltered use of agentic AI, saying that it is risky to allow agents to operate freely across networks without proper oversight. The TM Forum is a standardization body for the telecoms sector. One of its key initiatives is its Open Digital Architecture (ODA), which is a blueprint for modular, cloud-native telecom systems. The group is building an AI framework, using input from its operator members, that…