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Operators need both open platforms and digital strategies to change their image

In the age of digital platforms and webscalers, being a telco can be seem unglamorous and old-fashioned – something that is reflected in the lower stock market valuations operators generally achieve compared to digital providers. No wonder, then, that some operators are looking to shed the old image by highlighting their activities in more twenty-first century areas of interest like artificial intelligence (AI) or Internet of Things (IoT). Mobile operators hope 5G will boost their excitement factor among investors and consumers by enabling a far wider range of services and markets than 3G or 4G did. So, Reliance Jio of India repeatedly insists it is not a telco, but a provider of digital services from smart home to content to…

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