Telcos are embracing the latest wave of agentic AI technology for automation of their networks and personalization of services such as chatbots, with some hope that this will deliver benefits on both sides of the line. But they are also wary of being locked into vendors in their drive for early adopter advantage, and also wary of increased exposure to risks such as privacy violations and cybersecurity attacks. Agentic AI was a major theme at MWC 2025, billed as the third generation of AI after what is now often dubbed neural network based traditional AI, followed by Generative AI (GenAI) based on Large Language Models (LLMs). It has been presented as a coming of age moment for AI based automation,…