AI promises to take the biggest step forward in document management since the advent of digitization and word processing around 40 years ago. It’s an area that is foundational to many business processes, if admittedly, not particularly exciting. As PCs became more ubiquitous, it became possible to make documents, such as user manuals, available online and keep them in step with product updates through iterative changes – rather than requiring complete rewrites. Enhancements such as spellchecking and later predictive text came along to reduce costs and improve productivity, but still document production and management remained necessary costs for enterprises rather than benefits adding value. The quality of their content often reflected the view that they added little to a product…