As artificial intelligence (AI) moves towards the mainstream for telecoms network optimization, one of ETSI’s activities in this area has defined some detailed use cases across the network lifecycle from planning to optimization to predictive analytics. The Industry Specification Group (ISG) was set up in October 2017 under the label ‘Experiential Networked Intelligence’ (ENI). It defines ‘experiential’ as a method to “observe and learn from the experience an operator has in managing the network, to improve its understanding of the operator experience, over time.” In other words, AI and machine learning will help the network to learn what impacts on user experience, positively or negatively, and feed that understanding into decisions, to make them more automated and better aligned to…