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Telefónica UK turns to Nokia to improve network uptime and user experience

Nokia has racked up another win for its software and services portfolio, with Telefónica choosing it to provide the evolved Service Operation Center (eSOC) platform for its O2 UK subsidiary. The goal is to monitor and enhance individual customer experiences proactively, in as close to real time as possible, to improve user satisfaction and (hopefully) loyalty. Most importantly, Nokia is providing the tools that should keep Telefonica’s network up and running. Telefónica O2 suffered a rather embarrassing network outage in December, which was later found to be caused by an expired certificate. Telefónica says that it needs eSOC in order to differentiate itself in highly competitive mobile markets, such as the UK. Nokia, meanwhile, is looking to grow its software…

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