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Walgreens picks Theatro for voice-based digital transformation

Digital transformation is going to be very big business soon, and Theatro might have signed one of the most promising deals in this nascent market, with Walgreens picking its voice-enabled platform to be deployed in 9,560 stores – with 1,000 done in the first year. The Theatro system is aimed at Walgreen’s hourly workforce, who ensure that the ‘drug stores,’ a mix of pharmacy and grocers, run smoothly. The platform requires a mobile device, which remains curiously unspecified at the moment, which will then allow for voice commands that should let works cooperate and solve customer problems while on the go. Queries and quick searches should be simple enough, but more complex functions are going to require a lot more…

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