Summarizing Dublin-based connected home start-up Sweepr as a specialist in sweeping up other people’s mess would be accurate and a disservice at the same time. Never before have we encountered a technical support platform so willing to understand the pains of the end user to the benefit of ISPs and network management vendors – and seldom have we seen a network software company bring cognitive psychology into the fold. It may sound like a no-brainer that contextualizing consumers’ WiFi woes is pretty effective – but why have operators never tried this approach before? Faultline had a small apology to make to Sweepr’s CEO Alan Coleman this week, following our stern assessment a few months ago about a tie-up between Sweepr…