We are struggling to think of another product field where a meager 8% of customers are fully satisfied with the level of service received. Cable customer service could be a contender, but for video analytics – the very tools that are supposed to keep customers satisfied by identifying areas for improvement in video businesses – we expect a lot better. This is one of the more damning findings from NPAW’s State of Video Product Analytics 2023 survey, reporting that an overwhelming 92% of respondents are not fully satisfied with their third-party product analytics tools. This is the kind of finding that decisionmakers need to hear about – showing a market ripe for switch out, with 230 accounts up for grabs…