Bitmovin co-CEO Stefan Lederer may have set a new world record, or at least a personal best, for most uses of the phrase “shitshow” during a pre-IBC briefing with Faultline. Crucially, Lederer’s lamentations were not a direct reflection on Bitmovin’s business itself. In fact, he kicked off the call by boasting about the company’s best year ever for customer retention, alongside the lowest-ever customer churn. The Austrian video player provider, which claims to have 40% of global tier 1 and 2 media customers on its books, also reported record player impressions and zero encoding incidents for June and July, thanks mostly to this summer’s FIFA World Cup. Of course, none of this translates directly into record revenue or profits, which may hint at the root of Lederer’s…