As news of IBC 2020’s inevitable cancellation swirled, expectations elevated for the virtual NAB Show Express. It was only appropriate that the event, powered by video software suppliers Brightcove and Frequency, should capitulate in a blaze of player error timeouts – rendering the library of some 163 on-demand sessions completely redundant for at least 24 hours. Eventually, the festivities returned – welcoming some 40,000 attendees to a delectable spread of online seminars, virtual fireside chats and technology presentations. NAB Show Express welcomed less than half the usual 90,000+ people who attend the real thing in Las Vegas, but at a fraction of the cost. While we can forgive the player error timeouts as temporary inconveniences, we cannot excuse the deplorable…