We sometimes wonder why Netflix results continue to surprise so many analysts, pundits, investors and even sometimes the firm’s management. It is one of those companies that seems to defy industry gravity and confound continuing predictions that it will come to a reckoning which brings it crashing down to earth. That has really only come at all close to happening once in its history, in 2011, when it was forced to split its previously united DVD and online subscription business into separate services and charge for both of them, instead of giving one away for free. Since then it has been sure footed and become one of the most recognized global brands on the back of continued commitment to customer…