While CES did nothing more than muddy the waters regarding all things voice, we sought some clarity this week from our friends at machine learning specialist Speechmatics – covering the key challenges facing voice in 2019 and what the technology vendors are attempting to do about it. Our increasing interest in this area stems from the bottom line, in which every technology titan targeting voice deployments is aiming for the same thing – the most natural, human-like experience possible. We know that’s a long, long way away, yet there are signs significant progress is being made. “We need to make this work for real, not provide something you can write a paper on,” proclaimed VP of Products Ian Firth, appropriately…