The American Customer Satisfaction Index (ACSI) has never been the hottest barometer of entertainment viewing trends. Still, data is data, and the latest ACSI Entertainment Study contains enough of it to be worth a closer look. The report arrives with a slightly provocative premise, subtly suggesting that consumers are becoming more satisfied with subscription TV while satisfaction with video streaming is slipping. Technically, that is true. Video streaming’s satisfaction score fell by a single point to 77 out of 100, while subscription TV gained three points to 72. The gap between the two categories has therefore narrowed from nine points in 2025 to five in 2026. But a gap is still a gap, and there is no parity visible yet.…