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Telefónica taps Nokia for customer-focused shake up – ousting Ericsson?

Nokia has racked up another win for its operator-focused software and services portfolio, with Telefónica choosing it to provide the evolved Service Operation Center (eSOC) platform to Telefónica UK. The goal is to proactively monitor and enhance individual customer experiences, in as close to real time as possible, so that Telefónica can better serve its customers. But most importantly, Nokia is providing the tools that should keep Telefonica’s network up and running. This is quite prescient, as Telefonica’s UK brand, O2, suffered a rather embarrassing network outage in December, which was later found to be the cause of an expired certificate. To this end, and we have not been able to confirm this yet, it looks like Telefónica has shown…

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